Terms of Services
The following Terms of Services are for NovoDesign Services
(Please See Webisage Terms and Conditions for Hosting and Billing Services)
Novo Design provides a variety of design services. We provide solutions by partnering with the best to provide you with the services the you need. One of our main service providers is Webisage. Webisage is a hosting and billing services platform. To further understand our partner T's & C's, please click on the link below. To continue Read the terms and conditions of novodesign, continue to read below.
Please click button below to view the T's & C's of Webisage
We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.
Refund Policy: All refunds will be made in the form of Webisage Credit. As a design company, our creative and custom services are subject which means that we do not refund in relation to our design services. In the case that we do not achieve a deadline of website design services that were solely delayed by our team and not in anyway affected by our client, we will pay up to 25% back in Webisage Credit.
We reserve the right to refuse a refund of certain services which are not limited to:
– Video and Graphic Design
– App Development
– Custom Web development
– SEO (Search Engine Optimization)
– Funds paid out to 3rd parties for marketing and 3rd party development such as Freelancers, Design Firms and/or other service providers
These are some of the scenarios whereby we reserve the right to refuse a refund but not limited to:
– If one purchased a package/product/ service without a quotation and/or received advice to purchase a package/product/service, we will not refund your package.
– If a package was purchase without a quotation of services from our agents/developers to purchase the chosen package.
Quotations: Quotations are free of charge and you are under no obligation, until the quote is accepted by you in writing (email is fine). By accepting the quote, you have agreed to the terms and conditions as outlined here. Quotations are valid for 10 days. Costs on quotations are not binding
Earning Webisage Credit: All customers are required to join the Webisage Affiliates Network to receive Webisage Credit. To receive refunds or to redeem promotional credit, customers must join the Affiliates Network. Webisage credit is only issued through the affiliate network and therefore we do not issue Webisage Credit in any other form.
To redeem Webisage credit, customers must contact [email protected] using the email address used during client registration.
Payments: Although many of our services are FREE some custom services require a 50% deposit before any work can begin. Once quote is accepted, we will forward the invoice for the deposit. Payment of the deposit signifies that the terms herein have been read and accepted. The deposit is only refundable if no work has been conducted. If work has been done on the project and a refund be requested before completion, Novo Design will refund a percentage of the amount paid based on the hours spent on the project.
Once the deposit has been paid, we require all information to be provided to us by the client. Only once we have received all content, can we commence with the project.
Only once full payment has been received, will we go live with your website. We will only go live with your website once we have your approval that you are happy with the final changes followed out.
We reserve the right to request a deposit lower or higher than 50% for certain custom services
Timeline and Revisions: Projects that are put on held in account of the client for more than 30 calendar days will be invoiced according to the work already done on the project. We will continue to work on the project once the client is ready.
Should the client be unable to provide all information and content that is needed to fully complete the project and go live, Novo Design will invoice the client 40% of the outstanding invoice amount. The remainder 10% will be invoiced when we are ready to go live with the website.
Information/Content must be provided in word/text format and supplied to us electronically, this includes your logo and any other image material you wish for us to include on your website.
The completion date of the project will be influenced by retrieval of content, feedback and website changes. Timelines will be adjusted accordingly.
You’ll review our work, provide feedback and approval in a timely manner, we allow for 10 hours changes once the design has been approved. Should we exceed the allocated time, we will invoice hourly at a rate of R550.00 per hour. Deadlines work two ways, so you’ll also be bound by dates we set together.
Changes must be requested in writing (via email).
When everything goes as planned, the original timeline should be met. This is the best case scenario and should happen more times than not
If there are changes to the original scope, this would mean more work, and at the very least they require re-direction and further planning – This will extend the original timeline given.
Timelines given are purely estimates. With almost every project there are circumstances you can’t plan for. For example, some seemingly simple items may create certain roadblocks or require more analysis and development than expected.
Meeting timelines will also depend on the client. The more time the client takes to provide feedback, changes or approval, the less time there is to do the work.
Copyright: The Client agrees to indemnify and hold Novo Design harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the Design at the request of the Client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.
Cancellation Fees: In the event of Cancellation, Novo Design will be compensated for services performed through the date of cancelation in the amount of a prorated portion of the fees due. Upon cancellation all rights to the website revert to Novo Design and all original art must be returned, including sketches, comps, or other preliminary materials. Once the prorated portion of the fees have been paid, Novo Design will hand over all relevant access details over to the client. Therefore, the incomplete Website will become property of the client.
Preliminary Works: All work remains the property of Novo Design until final payment is received.
WEBSITE DESIGN
While every attempt will be made to ensure that the website and any scripts or programs are free of errors and conflicts, Novo Design cannot agree to take accountability for any losses that may incur due to malfunction of the website. The client will have full responsibility to ensure that all software is functioning correctly before use.
Any additional work such as pages or features that are not included in the quote, will be charged for separately. Novo Design will inform the client of the additional costs before the work is done.
Once your website is live on the web, Novo Design will provide a 30-calendar day window to test the website for any problems/bugs to the software or files that was invoiced on. After this 30-day period, any further changes or updates to software will be charged for.
There are constant improvements being made to core and security files with WordPress. For this reason, it is important to keep all plugins/WordPress files up to date. We offer maintenance packages which includes keeping all files up to date.
WEBSITE SECURITY
Whilst Novo Design ensures every attempt is made to secure your website, website hacking and malware do occur. There are many possible ways your website can get hacked, from your PC not being secure to your email address password being too easy. We will not be held responsible should your website be hacked. We will investigate and will need to charge accordingly to have the malware removed.
